Promotion Rebate Inquiry - CANADA
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If the promotion you are inquiring about started after January 1, 2015 quickly and easily find the status at to search by your tracking number, phone and zip, or name and address.


If you are unable to find your rebate or have any further questions, we are more than happy to help. Please contact us at or by calling 1-888-357-6937.

If the promotion you are inquiring about ran before January 1,2015 please email us at
Please allow 2-3 weeks from the date your rebate was approved to receive your prepaid card. Your prepaid card will be mailed to the address on your rebate form. If you have not received anything in this timeframe, you can call Citibank at 1-800-764-5376.
Your dated sales receipt is required for the rebate. However if you have lost your receipt you may be able to obtain a copy from your Installation Service Provider.
If you purchased online you must include the UPC label from the carton or packaging. If you purchased from a Service Provider who installed the product for you and itemized the installation on your sales receipt, you do not need to submit the UPC label with your rebate form. In all cases, the dated sales receipt is required.
Our promotions are planned for very specific time frames. In order to qualify for a rebate you must purchase the product during these time frames and postmark your rebate form by the deadline. These key dates are unique to each promotion.
We publish all promotions and rebates here at
Please visit the website printed on the back of your card to get your balance or call Citibank at 1-800-764-5376.
You should have received notification with the reason your claim was denied. Please refer to your notification for instructions on any actions you may take. If you need further assistance, please contact us at or 1-888-357-6937.
As an industry standard practice, all prepaid cards issued from the Tenneco Rebate Center have an expiration date. Your prepaid card cannot be used after the expiration date, which is embossed on the front of your prepaid card. Additionally, the available funds on your prepaid card may be subject to Account Maintenance Fees as outlined in the Terms of Use and Fee Table printed in the card carrier delivered with your card.
For inquiries or questions not addressed in the FAQ’s, or if immediate assistance is needed, here is how to CONTACT US. We are more than happy to help you.